Did I already tell you that we received the Excellence in Service award for 2017? Well, even if I have, I’ll probably say it again. You share photos of your kids and grandkids, I’ll share photos of my horses and business. 🙂
We do an annual event that requires all hands on deck and working in areas where interaction is barely possible. The event is always VERY well attended (when Frichette Winery has a party, people SHOW UP!), so even if we’d wanted to discuss things, we don’t have any breaks to do so. It doesn’t scare me, our staff get it. They are used to working like this.
At the end of one event I received such a great compliment about our staff, “They never asked me anything, they just took care of themselves!” It’s what a business owner really wants — their staff to truly be an extension of them in everything they do. I know that they are an extension of Jeff and I in customer service, the award shows it. To go to a new environment, a new route, and do a couple of special tasks (bring Santa onto the premises for his grand arrival) never phased them at all. They did their tasks just as if Jeff and I were doing them.
When the dust settles after weekends like that, Jeff and I will usually have a little debriefing. Mostly we just repeatedly shake our heads, say, “Wow, those guys are good” and thank our lucky stars.
